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Solūt Ltd.

Account Manager

Operations – Edmonton, Alberta
Department Operations
Employment Type Full-Time
Minimum Experience Mid-level

Do you love people? Are you excited about all the changes that happen in our world thanks to technology? Do you enjoy turning conflict into learning opportunities?  

If you answered “Yes” to all of the above – we are looking for you! Join our client experience team and let your inner client service star shine. While we at solūt love technology, we are all about people and making technology simple for our clients is what our client experience team specializes in. 

Summary of Solūt

At solūt we may work with tech every day, but we do it with personality! We’re not robots; our team is comprised of real people who are helpful, professional, and clever, driven to make things uncomplicated. We’re here to make technology uncomplicated for our clients, and we’re here to make career fulfillment uncomplicated for our team. Employee ownership uniquely defines us. It aligns with our culture of empowerment while providing the inspiration for constant growth and development, work/life integration, and upward mobility.  

Job Description

Solūt has an exciting opportunity for someone who is passionate about client experiences and is all about building relationships.  The primary purpose of our Account Manager is to foster strong, long-term relationships with our clients by ensuring they are getting the most value out of our services and that we are meeting their expectations.   This position also serves as an advocate for our clients and brings forth new service ideas and process improvements to enhance our products and services.

Please note: this is a maternity/parental leave coverage position that can last up to 12 months with a possibility of extension.

Key Accountabilities

  • Participate in bringing new clients onboard (i.e. set up agreements in Connectwise)
  • Organize and implement quality control activities to ensure correct client setup and proper protocols are in place to ensure a smooth transition to Service team.
  • Monitor client progress during the implementation period and service usage in the post-implementation period.
  • Ensure fulfillment of all contractual obligations as per client’s signed Service Agreement.
  • Schedule and participate in regular client meetings to foster a relationship, gather feedback, and look for internal opportunities.
  • Review time reports as they relate to client billings and account reconciliations.  
  • Maintain regular client reports pertaining to support usage and profitability; follow up with clients when overages occur.
  • Participate in the building and execution of client strategies related to farming opportunities, optimization of internal support, and increased efficiencies with the intent of growing the top line revenue across all services.
  • Assist with event planning for and participate in external client appreciation events.
  • Establish and maintain a positive working relationship with clients and teammates to promote a quality service image

Summary of Qualifications & Skills

  • 2+ years experience in direct customer service and/or client relations
  • Ability to work in a technical environment
  • Excellent organizational skills
  • Self-starter and able to work independently, as well as in a team environment
  • Passion for client service with a history of providing exceptional customer service
  • Strong proficiency in MS Office Suite (Word, Excel, Outlook)
  • Outgoing personality and excellent communication skills (written and verbal)
  • Flexibility and ability to work under pressure, as well as handle multiple projects simultaneously
  • Valid drivers license (considered an asset)

 We will be accepting applications from talented individuals up to October 31st, 2019.  As we generally receive an overwhelming response to our opportunities, we are only able to connect with those individuals selected for an interview.

   

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  • Location
    Edmonton, Alberta
  • Department
    Operations
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level
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