A day at solut: Let’s start the day off right – in the bistro at our industrial Keurig! Mocha? Espresso? Latte? It’s your choice! Now that you’ve got the essentials, let’s head through the bistro, past the bean bag chairs, out to our service desk. Here is where you will join an amazing team of technicians who are passionate about making IT uncomplicated for our clients! Once you’ve caught up on the latest tech news you can jump into your assigned tickets, get yourself in a pickle? Call over your co-worker to help you find a solution. After you’ve changed a few lives, reward yourself with lunch by heading back to the bistro to grab a pop from the fridge! Play crib and chess with your coworkers while you chow down on some office provided fruit. After lunch you’ve got your weekly huddle with your team lead – now’s a good time to discuss the new solution you found for your clients last week and educate the team! Time to head back to your desk to follow up on a few more tickets and check in with clients. Just as you are about to leave, you get a Shout Out from a co-worker thanking you for how you helped them find a solution for their client.
Does this sound like a team you want to be apart of? If yes, check out the description below!
The primary purpose of this position is to help clients resolve end-user productivity issues as they relate to IT operations. This will be accomplished by performing question/problem diagnoses, guiding users through to issue resolution, communicating technical solutions in user-friendly language, conducting end-user training where necessary, and recording all problems/solutions within our ticketing system. Support services to be delivered remotely and/or on-site as required.
Summary of Qualifications & Skills
We will be accepting applications from talented individuals up to October 31st, 2019. As we generally receive an overwhelming response to our opportunities, we are only able to connect with those individuals selected for an interview.